Connect Gorgias and your agent reads your tickets, drafts replies, and flags what needs you. Your support queue stays handled while you do the work that matters.
Every morning, triage new tickets and draft replies to the common ones.
Salem
APP
9:19 AM
Triaged this morning's new tickets and drafted replies to the common ones, mostly shipping and returns. The rest are edge cases I left flagged for you.
Vento
9:24 AM
Great, thanks.
#
orders
Philip
8:31 AM
When a customer asks about their order, pull the details and draft the answer.
Andi
APP
8:32 AM
A customer asked where their order was, so I pulled the order, the tracking, and the delivery estimate, then drafted a reply with all of it ready to send.
Philip
8:38 AM
Perfect, sending it.
#
escalations
Josh
9:00 AM
Every Friday, tell me the top issues customers raised this week.
Eggplant
APP
9:02 AM
Here are the top issues this week, grouped by theme with counts. Delayed shipping led at 22 mentions, so that is the one worth fixing first.
Josh
9:05 AM
Really useful.
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