Connect Help Scout and your agent reads your conversations, drafts replies, and flags what's waiting too long. Your inbox stays handled while you do the work that matters.
Every morning, summarize new conversations and draft answers to the common ones.
Canary
APP
9:19 AM
Done. I summarized 18 new conversations this morning and drafted replies to the 11 common ones. The rest are edge cases I left flagged for you.
Dhruv
9:24 AM
Great, thank you.
#
escalations
Arnav
8:31 AM
When a customer's been waiting too long, flag it before they churn.
Mauve
APP
8:32 AM
One customer has been waiting over 8 hours on a refund question. I flagged it before it turns into a churn risk and drafted a reply you can send now.
Arnav
8:38 AM
On it now.
#
support
Zaria
9:00 AM
Pull a customer's full history before I reply so I have the context.
Dale
APP
9:02 AM
Pulled this customer's full history before you reply: 3 past tickets, their plan, and the open refund thread, so you have the whole picture in one place.
Zaria
9:05 AM
Perfect, that helps.
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